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please carefully read our terms and conditions


PRIVACY STATEMENT

Moonraker Canalboats Limited only handles and collects details from you that are required to complete your booking with us. Bookings are processed in accordance with local law and never sold or passed on to third parties.

important: Moonraker Canalboats Limited strictly do not accept stag/Hen groups or party groups, we are a family holiday provider. moonraker canalboats limited reserve the right to cancel your holiday with no refund given if you proceed to book ignoring these terms.

1. Meanings 

In the Conditions and Regulations of hire the following words shall have the following meanings:

1.1

"the Boat" means the boat subject of this hire.

1.2

"the Hire" means use of the Boat subject to the payment of the cost of hire.

1.3

"the Hirer" means the person hiring the boat referred to in the Booking Form.

1.4

"the Company" means Moonraker Canalboats Limited of The Old Builders Wharf, Honeystreet, Pewsey, Wiltshire, SN9 5PS

1.5

"the Booking Form" means the form attached hereto.

2. Form of Application


2.1

All applications for the Hire must be in writing on the Booking Form.

2.2

The Company reserves the right to refuse any application without stating their reason for doing so.

2.3 

Applications will not be considered :

2.3.1

from persons under the age of 21 years.

2.3.2

If made otherwise than upon the Booking Form.

2.3.3

From stag and hen party groups.

2.3.4

From persons who in the opinion of the Company are unfit to take the Hire.

2.4

If the Company accepts a Booking Form the person signing the Booking form shall be the Hirer and as such the person responsible to the Company for the payment of the Hire and the observance of these conditions and regulations but this provision is without prejudice to the right of the Company to hold responsible and to proceed against if necessary any body of persons either corporate or unincorporated on whose behalf the person signing the application form made the application and who has used the Boat under the hire.

2.5

The maximum number of persons which shall any time be allowed to participate in the Hire is twelve or as stated on the Booking Form.

2.6

Any variation or change to the terms of the Booking Form for the Hire must be made in writing to the Company and agreed by the Company in writing and the Company reserves the right to refuse any variation or change in the terms of the Booking Form without stating their reason for doing so. Any variation or change agreed by the Company will form part of the booking for the Hire and be bound by these conditions and regulations of hire.

3. Charges


3.1

Charges for the Hire shall be in accordance with the booking form.

3.2

Any changes in charges made after the booking will be communicated to the Hirer who may within 7 days of such notification withdraw his application and any sums paid by the Hirer will be refunded subject to any administration charge as the Company may reasonably determine.

3.3

Upon submission of the Booking Form a deposit of 25% of the total hire charge against the cost of the Hire must be provided. A security deposit of £500 is payable on commencement of Hire which is refundable upon clause 14 being satisfied.

3.4

The remaining sums due in relation to the Hire must be paid no later than twelve weeks before commencement of the Hire.

3.4.1

In the event that the sums due are not paid on the due date an additional cost will be incurred at the discretion of the Company. 

3.5

In the event that an application for the Hire is made within twelve weeks of the commencement of the Hire and accepted by the Company the full cost of the Hire is payable forthwith.

4. Cancellation of Hire


4.1

The Company shall be entitled summarily to cancel the Hire at any time before or during the Hire:

4.1.1

If the Hirer fails to observe any of these conditions or regulations; or

4.1.2

at anytime prior to the commencement of the Hire it shall appear to the Company that the Hirer has made a material omission from or mis-statement in the application form; or

4.1.3

if any sum payable under Clause 3 hereof is not paid by the Hirer by the date upon which it is due.

4.1.4

if the Hirer fails to produce insurance documents under Clause 12.3 

4.1.5

if the Hirer does not seek written permission from the Company for a Hire made by the Hirer if it is a single sex stag or hen group the Hire will be can cancelled and in such a case the holiday will be non-refundable.

4.1.6

the Company may cancel the Hire at any time and the Hirer and the group will vacate the boat immediately if there is evidence of negligence or dangerous manouvering of the craft.

4.2

The Company may cancel the Hire in the event of the Company itself being desirous of using the boat which is the subject of the Hire on the date which it has been let to the Hirer in connection with an occasion of National rejoicing or mourning or for a purpose which in the opinion of the Company is of Civic or national importance by giving to the Hirer notice of cancellation not less than 6 weeks prior to the said date.

4.3

Any cancellation by the Hirer must be notified to the Company in writing no less than twelve weeks prior to the commencement of the Hire. The Company reserves the right to withhold 25% of the cost of the Hire. The Company will use its best endeavours to re-hire the Hire but in the event that it is unable to do so the Hirer will remain liable for the full costs of the Hire.

4.4

The Hirer will remain liable for the full costs of the Hire for any cancellation by the Hirer within twelve weeks prior to the commencement of the Hire.

5. Unforeseen Circumstances.

Should unforeseen circumstances arise beyond the control of the Company which would invalidate the terms and conditions of the booking the Company will give as much notice as is reasonable in all the circumstances of the case of the cancellation. In this event the Company will not be responsible for any loss or damage suffered by the Hirer nor will they be responsible for any loss or damage suffered in the event of the Hire not being available by reason of accident or civil commotion force majeure strike lock-out or other like causes. The Company will not be liable or responsible for any restrictions to navigation that are out of the control of the company. Instances but not limited to include such examples as damaged locks or ice or maintenance work or canal closures for any reason that are out of the control of the Company. In such a case a refund if any to the Hirer is at the discretion of the Company. As much notice as possible will be given to the hirer. The Company will not be held responsible or liable for any consequences to loss of hire to the Hirer resulting from navigation restrictions.

6. Charges for Cancellation.


6.1

If the Hire is cancelled by virtue of the provisions of clause 4.1 hereof then in any such case the following conditions shall apply.

6.1.1

If the Hire is cancelled by the company by virtue of the provisions of clause 4.1 then all the charges paid by the Hirer shall be retained by the Company unless the Company is able and willing to hire the Boat to a third party or use the Boat for the Company's own purposes for all or part of the period of the Hire in which case the Company shall repay to the Hirer a fair proportion of the charges on a pro rata basis less any additional costs incurred by the Company as a result of the Hirer's breach. 

6.2

If the Hire is cancelled by virtue of clause 4.2 or clause 5 the Company shall refund to the Hirer without interest any charges paid in respect of the Hire and no further compensation whatsoever suffered or to be suffered by him as a result of the cancellation.

7. Subletting.

The Hirer shall not sublet nor assign the Hire or any part thereof without the written consent of the Company. Should the Hirer do so or attempt to do so without the written consent of the Company the contract will be terminated and the charges paid retained by the Company by way of liquidated damages. The Hirer and any subHirer will be excluded from the Hire.

8. Damage to the Hire.


8.1

The Hirer shall take good care of and shall not cause any damage or permit or suffer any damage to be done to the Hire or to any part or parts thereof to any fittings equipment or other property therein and shall make good and pay for any damage thereto including accidental damage caused by any act or neglect of himself his servants agents or any person resorting to the Company by reason of the use of the Boat. 

8.2

In the event that the boat is unavailable for or during the Hire through no fault of the Company, every attempt will be made by the Company to secure an alternative craft of similar standing.  If no such craft is available the costs of the Hire shall be returned to the Hirer. In such circumstances, no further claims will be made by the Hirer against the Company. The Company will endevour to have the boat back to good working order within 24 hours of an engineer on site due to a breakdown. If the boat is not back to working order after this period then the Hirer is entitled to a refund at the descretion of the Company. 

8.3

The Hirer will be liable for a minimum payment of £150 for a blockage to any toilet of the Hire.

9. Damage or Loss of Hirer's Property.


9.1

Under no circumstances whatsoever will the Company make good or accept responsibility or liability in respect of any damage or theft or loss of any property goods articles or things whatsoever placed deposited brought into or left upon the Boat either by the Hirer for his use or purpose or by any other person or left or deposited with any officer or servant of the Company and the Hirer must indemnify and hold the Company and their servants and officers harmless in respect thereof.

9.2

The Company shall not be responsible for any loss due to any breakdown in machinery failure of supply of electricity leakage of water fire government restriction or act of God which may cause the Hire to be interrupted or cancelled.

9.3

The Company shall not be responsible for any closures or loss of navigation to waterways which may cause the Hire to be interrupted cancelled or moored at an alternative location. 

10. Indemnity for Loss Damage Injury etc.


10.1

The Hirer shall be liable for and shall indemnify the Company in respect of any loss damage or injury which may be incurred by or be done or happen to the Hirer or any person or persons resorting to the Company by reason of the use of the Hire by the Hirer save for personal injury or death by negligence of the Company or its employees.

10.2

The Hirer agrees to indemnify the Company against any liability the Company may incur by reason of any act or omission by the Hirer or any member of the Hirer's party or person visiting the Boat by arrangement with the Hirer.

11. Compliance with the Company's Requirements.

The Hirer and any members of his party shall during the Hire and during such other times as they or any of them shall be in the Company for the purpose of the Hire comply with all the requirements of the Company or its duly appointed officers. While the conditions of the Hire provide that the Hirer shall be required to take certain steps it is agreed by the Hirer that in the event of his failing to satisfy the requirements of the Company in the opinion of the Company then the Company may take all necessary action to comply with those requirements and charge the Hirer for the costs of expenses of such action.

12. Responsibilities of Hirer.


12.1 The Hirer shall during the Hire be responsible for:

12.1.1

the efficient supervision of the Hire including the effective control of children the orderly and safe admission and departure of persons to and from the Boat and the orderly and safe clearance of the Boat in case of emergency;

12.1.2

the safety of the Boat and the preservation of good order and decency therein.

12.1.3

ensuring all doors giving egress from the Boat shall be kept unfastened and unobstructed and immediately available for exit during the whole time the Boat are in use and no obstruction shall be placed or allowed to remain in any corridor giving access to the Boat.

12.2 

The Hirer is responsible for the Boat and without limitation is responsible to ensure:

12.2.1 

Its safe navigation in accordance with all statutory provisions and by-laws.

12.2.2

that cruising occurs only during daylight hours.

12.2.3

no cruising on rivers or tidal waters occurs without the written consent of the Company.

12.2.4

that none of the following are allowed on the Boat without written consent of the Company: candles, portable gas equipment, inflammable liquids of substances, fire arms or portable electrical equipment. 

12.2.5

that no smoking is permitted anywhere inside the Boat. 

12.3

The Company strongly suggests that the Hirer and all members of the party have a valid insurance policy for the period of the Hire. 

12.3.1

The Hirer shall disclose to the Company full details of any insurance cover which has been required by him and refused or granted subject to conditions.

12.4

If the Hirer fails to observe and perform any one or more of the stipulations contained in the foregoing provisions of this condition the Company may charge to and recover from the Hirer any expense incurred by the Company in securing such observance and performance.

13. Animals.

Any animal to be carried during the period of the Hire will be at the discretion of the Company and must be disclosed on the Booking Form. The first will incur a £25.00 charge and £10.00 for each additional animal thereafter. 

14. Boat To be left Clean and Tidy.

The Hirer shall at the expiration of the period of the Hire leave the Boat in a clean and orderly state to the reasonable satisfaction of the Company.

15. Nothing to be Fixed to the Premises.

No bolts nails tacks screws etc. shall be driven into any part of the Boat nor shall any placards or other article be affixed thereto.

16. Accidents and Complaints.


16.1

Any complaint arising out of the Hire must be made in writing to the Company within 24 hours of the occasion of such complaint but this clause shall in no way prejudice the statutory rights of any party to make a claim.

16.2

Any accident must be notified to the Company as soon as practicable together with full details of the accident, third parties and witnesses. No member of the Hirer's party must admit any liability.

16.3

Public liability risk insurance is the responsibility of the Company but does not extend to personal accident insurance for the Hirer or any member of his party.

17. Service of Notices.

Any notice demand or request by the Company to or upon the Hirer may be sent by ordinary pre-paid post addressed to the Hirer at the Hirer's address given in the Booking Form and on the Contact Page of this website, and shall be deemed to be made or served at the time when the letter containing the same would be delivered in the ordinary course of post.

18. Access to and Vacation of the Boat.


18.1

The Boat will be available for Hire from the time stated in the Booking acceptance and must be returned no later than the return time on the day of termination of the Hire as stated on the Booking acceptance. Late return will incur a surcharge in accordance with our charges which are in force from time to time.

18.2

The Hire must be vacated promptly at the time at which the booking expires and failure to comply with this regulation will involve payment of an excess fee chargeable at £50.00 per hour or part thereof.

19. Observance of Conditions and Regulations etc.


19.1 The Hirer hereby undertakes with the Company at his own cost strictly to observe and conform to:


19.1.1

All relevant and statutory provisions and regulations.

19.1.2

All conditions and regulations made by the Company.

19.1.3

The provisions of this contract; and

19.1.4

All instructions given to him by the Company or its officers under or in pursuance of the terms of this contract.

19.2

The Hirer hereby indemnifies and holds harmless the Company their officers and servants from all actions expenses, claims damages penalties which they may incur in consequence of any breach of or default or negligence in the performance of any such provisions regulations conditions or instructions. If the Hirer his servants or agents fail refuse or omit to comply with such provision regulations conditions or instructions he or they may be excluded from the Company until he or they shall have complied with them but this shall be without prejudice to the Company's rights under this contract.

20. Your Rights.

Nothing in these conditions affects your statutory rights.

 

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st July 2011.

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website however.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at office@giantpeachdesign.com.

We will not sell, distribute or lease your personal information to third parties.

Cookies used on our sites

Third-party cookies What their cookies are used for
Google We use Google Maps to show our location.
Googles privacy policy:
http://www.google.co.uk/intl/en/policies/privacy/
Social Tools We take advantage of social networks and like to share our content with friends across these networks, such as twitter, you may receive cookies from these websites. We are not incrtoll of these third-party cookies, if you'd like to learn more about them - visit their websites.

Facebooks privacy policy
http://www.facebook.com/policy.php

Twitters privacy policy
https://twitter.com/privacy

How to manage cookies

Our cookies do not store financial information, or information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve this information in order to personalise and improve your experience of our website.

However, if you wish to restrict, block or delete cookies provided by our site – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences, or use the following on your particular browser.

Mozilla Firefox

  1. Click the orange Firefox button at the top of the window (Tools menu in Windows XP) and then click Options
  2. Select the Privacy panel
  3. From the history drop down select “Use custom settings for history”
  4. Un-check “Accept cookies from sites”
  5. Click OK

Google Chrome

  1. Click on the wrench icon, within Chrome
  2. Select “Settings”
  3. Select “Under the Hood”
  4. Click “Content Settings” in the “Privacy” section
  5. Under the “Cookies” section select “Block sites from setting any data”

Internet Explorer 9

  1. Click the gear-wheel icon in the top right corner of the browser
  2. Click Internet Options
  3. Navigate to the Privacy Tab
  4. Set the slider to “High” or above
  5. Click OK to confirm

Apple Safari

  1. Click the gear-wheel icon in the top right corner of the browser
  2. Click the “Privacy” icon
  3. Choose “Block cookies” as “Always”
  4. Close window

Please bear in mind that if you do this, certain personalised features of this website and others cannot be provided to you.

Third Party Cookies

To help improve your experience of our site we use content from other sites to help users and improve usability for example Google Maps for store locators. We also use social sites such as Facebook and Twitter In to allow businesses to communicate with their clients along with analytics to help improve user experience. We don't control these sites and we suggest you read their cookie policy to see which ones they use and how to manage them.\

Third-party cookies What their cookies are used for
Google We use Google Maps to show our location.
Googles privacy policy:
http://www.google.co.uk/intl/en/policies/privacy/
Social Tools We take advantage of social networks and like to share our content with friends across these networks, such as twitter, you may receive cookies from these websites. We are not incrtoll of these third-party cookies, if you'd like to learn more about them - visit their websites.

Facebooks privacy policy
http://www.facebook.com/policy.php

Twitters privacy policy
https://twitter.com/privacy

Further information

If you wish to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.